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Risk Management

Note: Students engaged in service-learning classes involving minors must complete the Tennessee Mandatory Reporting of Child Abuse and Child Sexual Abuse training prior to the service engagement. Faculty instructors teaching service-learning courses should also familiarize themselves with the University of Tennessee System Safety Policy SA0575 (Programs for Minors Policy) to determine whether additional compliance measures apply. Please contact Brian Browning at 974-3061 or for further information on the policy.

Note: The University requires that students engaged in service-learning with high-risk populations (elderly, children, and persons with disabilities) carry liability insurance or sign a liability waiver. The Office of Risk Management offers annual liability insurance policies to students for the reduced rate of $20. Liability waiver forms may be obtained by contacting the Office of Service-Learning. Academic departments housing service-learning courses or for-credit service internships are responsible for overseeing risk management compliance measures associated with these experiences. Faculty teaching service-learning courses should also familiarize themselves with their community partner organization’s requirements for volunteers. Service-learning students must comply with both University and community partner organization requirements for volunteers. 

Given that there are a number of risks involved in sending students out into the community, is it important to be intentional about minimizing and managing these risks. Risk management is defined by Young and Tomski (2002) as  “the formal process by which an organization establishes its risk management goals and objectives, identifies and analyzes its risks, and selects and implements measures to address its risks in an organized fashion.”

Risk management does not need to be intimidating. Many risks can be prevented through purposeful planning and preparation. By integrating risk prevention and management into your service-learning planning process, you can help ensure everyone involved has a safer, more enjoyable experience.

Three steps you can take to effectively manage risks associated with service learning are to: 1) identify risks and liabilities, 2) evaluate and prioritize risks, and 3) take actions to manage risks. Consider the information below as you move through this process.

1). Identify risks and liabilities

Ask yourself the following questions as you begin planning your students’ service-learning experience:

  • What are the potential risks to service-learners of engaging in the service-learning activities?
  • What are the potential risks to service-learners of having contact with the agency clients?
  • What are potential risks to service-learners of traveling to and from their homes, the campus, and the agency?
  • What are the potential risks to agency staff and clients of having student service-learners on-site?

It may be best to work with your community partner to answer these questions. Using the Expanded MOC (as opposed to the Standard MOC) can help guide this process.

2). Evaluate and prioritize risks

Consider the risks you identified in the above step, and prioritize them into high or low risk levels. Consider the level of vulnerability of the students and those they will be in contact with, the location and conditions of the organizational site, the nature of the work the students will be engaged in, and the level of supervision they will have.

3). Manage risks

A good rule of thumb is to avoid any activity or situation that is too risky. Retain low risk activities or modified versions of high risk activities (which make them less risky).

Examples of ways risks can be reduced include the following:

  • Site visits: Visit the community organization site both prior to the service-learning experience and during times your students are there, to gain first-hand knowledge of the situations and conditions under which they will serve and learn.
  • Supervision: Ensure that your students will have adequate supervision by an agency staff member or other designated person during their time at the service site.
  • Orientation: Risk management and liability issues should be included in pre-service orientation experience for your students. UT Service-Learning is available upon request to conduct orientation during your regular class hours, which will include risk management and prevention. It also is a good idea to have a representative of the community partner organization to speak to the class as part of orientation. Students who have previously completed the service-learning experience can also help their peers begin considering responsible and appropriate behavior for the service experience.
  • Communication: Maintain excellent communication with both your community partner and your students throughout the duration of the service experience. Try to be as accessible as possible.

 Content adopted from CCELL at Louisiana State University

As a UT employee, you enjoy some level of protection against liability. The UT Office of the General Counsel’s Statement on University Employee Protections Against Liability outlines these protections. Contact the General Counsel at 865-974-3245 with questions related to employee liability.

Additional risk management resources

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